How to Claim

We’ll direct you through the claim procedure.

This guide will ask you a question and based on your response show you another question or outcome.

Before you begin, check if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might require to provide supporting documents to progress your claim.

We’ll let you understand the outcome of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made an error you can ask us to review our choice.

We can help if you remain in monetary challenge or need special support while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Candidate arrangement in place?

To claim on somebody else’s behalf you need to be authorised.

The individual you’re declaring for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have a plan in place to claim on someone else’s behalf.

The individual you’re claiming for will need to begin the process. Check out how to add a Candidate arrangement using your online account.

7: Do you want to claim online?

The simplest way is to declare online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling weak, or need to isolate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to produce one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Apply for JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it’s simple to develop one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you accept the terms, select I agree.
3. Enter your email address, employment then confirm this address utilizing a code we email to you. Your myGov account need to use a special email address. You can’t use the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and enter answers.
6. You have actually created your myGov account, choose Continue to myGov.

After you show who you are through myGov by going into some details about you, you’ll get a CRN. We’ll examine if you currently have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some individual details and we’ll check them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from among these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise need identity details from among these documents:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll need to go to a service centre to finish our identity requirements. You’ll need to offer us an acceptable photo identity document in addition to any other documents we might request.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: employment How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and prove who you are to link Centrelink

To claim a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity service provider that provides the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal information, details from your identity files and validate your image.

Discover how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your permission to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Look For JobSeeker Payment then follow the to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Get JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you submit supporting files to send your claim.

You can complete these actions up to 13 weeks before your scenarios change. You can then submit your claim 2 week before your circumstances change. We’ll contact you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and connect it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, employment then select Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Apply for JobSeeker Payment and follow the prompts to finish your claim.

We’ll inform you if you require to do anything else to complete your claim. We may ask you for supporting files to send your claim.

22: After you declare by phone

We’ll contact you if we need more details.

We’ll send you a letter to let you understand employment your claim outcome. If your claim succeeds, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you claim online

After you send your claim online, employment you’ll get an invoice telling you:

– the ID variety of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to examine our choice.

To do your organization with us, create a myGov account and link it to Centrelink.

You require to show your identity before you declare a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or modification from full-time to casual work we’ll need a Work Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your details and get payments for you.